LSP Customer Success Manager - NALA region

Permanent employee, Full-time · Remote

The team

The Corporate Sales team is focused on the Global Domination of corporate companies. Our approach is to maximize our existing relationships with customers, retaining them through delivering excellence, and a huge focus on growing these accounts.

Our new business growth focus is threefold:

Cross-selling to our existing customers with multiple products and solving multiple challenges for them
New business with other departments, countries, and regions for global domination
New business with new organizations from leads we have met at events, hunted, visited our website

Our interdependent teams work together to have the right people doing the right productive tasks. We ensure meaningful contact with our customers quarterly, so Interprefy remains top of mind, and we are a company's first choice for their multi-lingual needs. We have a sales cycle, not a line, and are constantly looking at how we add value strategically to our customers for us to be in a mutually beneficial business relationship.

The LSP (Language Service Provider) sales team is a vital division within the Strategic Partnership sales pillar and part of the wider sales team at Interprefy. This team focuses on establishing and fostering partnerships with language service providers to facilitate the adoption and integration of Interprefy's language solutions into their offerings.

The Role- key responsibilities

The LSP Customer Success Manager at Interprefy oversees the Language Service Provider (LSP) partner network, ensuring their success and growth within the organization.
This role requires a solution-oriented, positive, and forward-thinking individual who excels in timely and effective communication with partners.
Responsibilities include retaining and growing the partner network, responding to inquiries, and keeping partners informed about industry advancements and Interprefy AI. The role involves adding value to partners, identifying upsell and cross-sell opportunities, and collaborating with the LSP Partner Manager to attract and develop new partners. Reporting directly to the Strategic Partnership Team Manager, this position offers growth opportunities within a dynamic and expanding organization.

Role responsibilities

Input new client data into relevant tools and applications (HubSpot and ISP - Interprefy Service Portal).
Updating CRM database and other relevant tools and applications used in daily sales operations.
Preparing quotes for LSP clients in ISP, especially those who don't have access to ISP.
Make sure interpreter training and interpreters are booked when needed.
Filling in vendor forms or any other documentation requested by clients.
Providing support in event handovers to Operations and Accounting teams
Providing general support to the respective sales division
Assisting in pre-sales activities
Participation in meetings with client
Providing customer service, and managing several customer accounts
Providing any necessary data to the sales team
Awareness throughout the whole event process from a customer service perspective
Liaise with accounting for effective and accurate invoicing
Feedback collation and analysis
Internal reporting
A large number of administrative elements apply to this role

Key experiences and competencies

Skills and competencies:

Confidence to meet with customers over Teams meetings and make customer phone calls
Confidence to liaise with external and internal stakeholders at C-level
Attention to detail
Technology savvy
Work independently
Carry the workload independently while maintaining consistent quality.
Building relationships
Follow processes, systems, and documentation; identify issues or barriers to efficiency; recommend improvements
Communication skills – active listening, negotiation, conflict resolution
Willingness to learn, adaptive to quick changes.
Quick learner, operational excellence
Attention to detail
Team player and can follow instruction
Proficient in English

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About us

Who we are

At Interprefy, we help global businesses, institutions, NGOs and even SMEs to reach global audiences and facilitate truly multilingual conversations. Our powerful combination of cloud-based technology and world-class support makes it easy to add real-time interpretation from vetted pro interpreters and AI-powered live captions to any hybrid, on-site or in-person event.

Our mission

We are on a mission to connect the world in their own language, ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multilingual meeting expertise to their clients and work closely with leading Language Service Providers to source the right language talent for even the rarest language combinations.

Our global team has already supported over 50,000 multilingual meetings all over the world for a large range of clients, including the White House, UEFA, Google, or GlaxoSmithKline. Wherever people meet, we can interprefy their meeting - we've even connected an astronaut on the International Space Station ISS to a world expo.

A fast-growing global team

We've rapidly grown from a small Zurich-based startup to a leading solutions provider in multilingual meetings since 2015. Today, we are a team of 100+ talents spread across five continents and 29 countries. At Interprefy, chances are high that you virtually travel the world in one day by connecting with colleagues on all continents - from Honduras all the way to Taiwan.

We are a remote-first company with an incredibly diverse team across cultures, languages, and backgrounds.

Our values

In the absence of physical offices, we rely heavily on values that underpin and guide the way we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow in our daily work.

Having impact - is a priority in everything we do.
Why not? - We are free to find the best and most sustainable way to get things done.
We care - about our customers, the end user, our colleagues, our partners, the planet and the globally connected society.
Finding the balance -between work and life, between challenges and success.
Failing fast - We learn from our mistakes and share our learnings to do better next time.

What we offer

An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.
An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across 29 countries.
An open and impact-driven company culture that embraces creativity.
A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.

Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. We strongly believe that the principles of diversity and inclusion are strong drivers of progress, because complex challenges can only be tackled by bringing in a diverse set of perspectives. We are an equal opportunity employer, we do not tolerate any discrimination against race, religion, gender identity, sexual orientation, disability, or any other status.

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We are looking forward to hearing from you!

Thank you for your interest in joining our dynamic team at Interprefy! Please complete the form below and ensure to upload relevant documents that are updated and translated into English. For any assistance, contact us at careers@interprefy.com.