Scheduling Manager

Permanent employee, Full-time · Remote

The team

Be Part of a Global Mission to Transform Communication!

At Interprefy, we connect the world through multilingual communication, enabling people to understand and be understood across language barriers. We deliver high-quality multilingual solutions for events, meetings, and conferences for renowned clients like the White House, Google, UEFA, and even astronauts on the ISS!

Empower Seamless Connections Across the Globe

As a Scheduling Manager, you’ll be the backbone of our Operations and Client Delivery Department, ensuring that every event is staffed with the right talent and resources to deliver a flawless experience. In this role, you’re the crucial link between teams—Sales, Project Management, Media, Remote Support, and Training and Engagement—aligning them so that we consistently exceed client expectations.

Joining the Operations and Client Delivery Team opens a path where your growth drives real impact. Here, you’ll gain a unique “on-top” view of how our services come together, collaborating with departments across the globe. Whether you’re excited to advance within operations, explore cross-functional roles, or grow your understanding of the entire client journey, the possibilities are endless. With a fully remote setup, you’ll collaborate with talented colleagues from 42 countries, shaping the customer experience every day.

Ready to make an impact? Join us at Interprefy and help our mission to connect the world in their own language!

The Role- key responsibilities

As a Scheduling Manager, you’ll be responsible for coordinating resources and managing workflows, ensuring every detail is aligned to meet our high standards and support exceptional client experiences. This is a hands-on role that combines strategic oversight with practical resource management to keep everything running smoothly.

What You’ll Do:

Ensure a smooth request lifecycle: Oversee the entire lifecycle of requests by allocating the appropriate resources (Project Managers, Media, Remote Support, and Training team) for each project phase to meet client needs.
Estimate project scope: Assess the scope of each project and match client needs with the appropriate skill sets, working closely with department heads to ensure alignment.
Balance workload across teams: Review available reports and schedules to ensure workloads are balanced effectively among team members.
Collaborate across teams: Work closely with Sales, Project Management, Remote Support, Training and Engagement, and Media teams to understand their processes, supporting workflow optimization and ensuring smooth operations.
Participate in On-Call rotation: Be on standby as part of the weekly on-call duty rotation, covering urgent needs and last-minute adjustments outside of regular hours.
Plan for Last-Minute requests: Anticipate and prepare for high-demand or last-minute requests, ensuring teams are ready to respond quickly and efficiently.
Manage Remote Support shifts: Oversee and adjust the Remote Support shift plan as needed, ensuring coverage for 24/7 event support.
Stay updated on product developments: Keep up-to-date with product updates and new offerings to align resources effectively with our latest capabilities.
Facilitate clear and timely stakeholder communication: Ensure smooth communication and transparency across teams to keep everyone informed and aligned on project needs and client expectations.

Working Hours and Flexibility:

Core Working Hours: 8-hour shifts scheduled within the timeframe of 08:00 to 00:00 CEST, Monday to Friday. Shifts are coordinated among Scheduling Managers to ensure full coverage throughout the day.
On-Call Rotation: Participate in a weekly on-call duty rotation, which includes evening and weekend availability to address urgent requests and ensure operational continuity.

Key experiences and competencies

What We’re Looking For:

Strong organizational and administrative skills: Ability to manage resources, schedules, and project details effectively.
Effective communication and people skills: Skilled at building relationships and coordinating with a variety of stakeholders.
Great attention to detail: High level of accuracy in managing resources and ensuring smooth project execution.
Proficiency with Microsoft Tools: Experience with Microsoft Office Suite, especially MS Excel, for tracking and managing data.
Excellent English proficiency: Strong written and verbal communication skills in English.(Additional language is a plus!)
Reliable internet connection: Consistent access to a stable, high-speed internet connection for remote work.
Customer Service experience (Plus): Previous experience in customer service is an added advantage.

Why Join Us?

At Interprefy, you’re joining a global movement to Connect the Globe (and beyond!) by empowering clients to communicate effortlessly across languages and cultures. Driven by a mission to break down barriers, every role here is a step toward transforming global communication.

With a team spanning 42 countries, the world truly becomes your workplace. Grow within a global team, enriching your experience as you collaborate with colleagues from around the world, gain insights into other cultures, and make a meaningful difference in how people connect and understand each other globally.

Apply today and be part of reshaping the future of global communication, one event at a time!

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About us

Who We Are

At Interprefy, we help global businesses, institutions, NGOs, and even SMEs connect with audiences worldwide and enable truly multilingual conversations. Our powerful combination of cloud-based technology, AI-powered solutions, and world-class support makes it easy to add real-time language access to any hybrid, on-site, or in-person event.

Our Mission

We are on a mission to connect the world in their own language, ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multilingual meeting expertise to their clients and work closely with leading Language Service Providers to source the right language talent for even the rarest language combinations.

Our global team has already supported over 50,000 multilingual meetings all over the world for a large range of clients, including the White House, UEFA, Google, or GlaxoSmithKline. Wherever people meet, we can interprefy their meeting - we've even connected an astronaut on the International Space Station ISS to a World Expo.

A fast-growing global team

We've rapidly grown from a small Zurich-based startup to a leading solutions provider in multilingual meetings since 2015. Today, we are a team of 100+ talents spread across six continents and 42 countries. At Interprefy, chances are high that you virtually travel the world in one day by connecting with colleagues on all continents - from Honduras all the way to Taiwan.

We are a remote-first company with an incredibly diverse team across cultures, languages, and backgrounds.

Our values

In the absence of physical offices, we rely heavily on values that underpin and guide the way we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow in our daily work.

Having impact - is a priority in everything we do.
Why not? - We are free to find the best and most sustainable way to get things done.
We care - about our customers, the end user, our colleagues, our partners, the planet and the globally connected society.
Finding the balance -between work and life, between challenges and success.
Failing fast - We learn from our mistakes and share our learnings to do better next time.

What we offer

An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.
An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe.
An open and impact-driven company culture that embraces creativity.
A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.

Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. We strongly believe that the principles of diversity and inclusion are strong drivers of progress, because complex challenges can only be tackled by bringing in a diverse set of perspectives. We are an equal-opportunity employer, we do not tolerate any discrimination against race, religion, gender identity, sexual orientation, disability, or any other status.

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We are looking forward to hearing from you!

Thank you for your interest in joining our dynamic team at Interprefy! Please complete the form below and ensure to upload relevant documents that are updated and translated into English. For any assistance, contact us at careers@interprefy.com.