Customer Success & Sales Operations Manager (NALA region)

Permanent employee, Full-time · Remote

The team

Our Customer Success team is the heart of how we support and grow lasting client relationships. We work closely with our global Sales teams, Project Managers, and other departments to make sure every customer interaction is thoughtful, proactive, and genuinely helpful.

We’re a people-first team—curious, collaborative, and always ready to step in. Whether it’s guiding a client through their first multilingual event or identifying new ways they can get value from our solutions, we’re here to make it easy, smooth, and impactful.

We care deeply about doing things well and doing them together. And as part of our broader team, we’re always learning, adapting, and finding smarter ways to serve our clients—because when they grow, so do we.

The Role- key responsibilities

This role sits within our Customer Success team and works closely with Sales Operations, Business Development Managers, and other internal partners. It’s a great fit for someone who’s proactive, detail-oriented, and excited to contribute to the success of both our clients and our internal teams.

What you'll do:

Customer relationship management

Build and grow strong client relationships across your portfolio of accounts.
Present quotes through live meetings and ensure timely follow-up after events via meeting or survey.
Ensure each client account receives meaningful engagement on a regular basis.
Host regular client meetings and share insights to support retention and satisfaction.
Resolve any client issues in close collaboration with Operations and Management.

Growth & opportunity development

Proactively explore new business opportunities within existing accounts.
Expand client contact networks and identify potential for new service areas.
Collaborate regularly with Business Development Managers to align on account strategies and client communication.

Sales operations support

Coordinate contract, terms, and special agreement processes—ensuring accuracy and timely completion.
Support onboarding of Interprefy as a vendor with new clients and escalate delays when needed.
Gather feedback during onboarding and identify areas for process improvement.
Be the go-to person in your time zone for HubSpot-related questions or troubleshooting.
Assist with platform access requests and strategic account support during NALA business hours.

Operational coordination & admin

Work with the Accounting team to support accurate and timely invoicing.
Ensure seamless handovers to Project Management for live event execution.
Contribute to reporting, client feedback analysis, and internal documentation.

Key experiences and competencies

What you bring:

Confidence leading video calls and managing client relationships.
Experience working with senior stakeholders internally and externally.
Strong attention to detail and documentation habits.
Tech-savviness—especially in HubSpot, Zoom, and collaborative tools.
A self-starter mindset—you manage your workload independently.
Strong communication, listening, and conflict resolution skills.
A flexible, solutions-focused mindset.

Ready to make a real impact?

Join us as a Customer Success & Sales Operations Manager and help us connect the world in their own language—one multilingual event at a time.

Apply now and let’s Interprefy it!

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About us

Who We Are

At Interprefy, we help global businesses, institutions, NGOs, and even SMEs connect with audiences worldwide and enable truly multilingual conversations. Our powerful combination of cloud-based technology, AI-powered solutions, and world-class support makes it easy to add real-time language access to any hybrid, on-site, or in-person event.

Our Mission

We are on a mission to connect the world in their own language, ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multilingual meeting expertise to their clients and work closely with leading Language Service Providers to source the right language talent for even the rarest language combinations.

Our global team has already supported over 50,000 multilingual meetings all over the world for a large range of clients, including the White House, UEFA, Google, or GlaxoSmithKline. Wherever people meet, we can interprefy their meeting - we've even connected an astronaut on the International Space Station ISS to a World Expo.

A fast-growing global team

We've rapidly grown from a small Zurich-based startup to a leading solutions provider in multilingual meetings since 2015. Today, we are a team of 100+ talents spread across six continents and 42 countries. At Interprefy, chances are high that you virtually travel the world in one day by connecting with colleagues on all continents - from Honduras all the way to Taiwan.

We are a remote-first company with an incredibly diverse team across cultures, languages, and backgrounds.

Our values

In the absence of physical offices, we rely heavily on values that underpin and guide the way we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow in our daily work.

Having impact - is a priority in everything we do.
Why not? - We are free to find the best and most sustainable way to get things done.
We care - about our customers, the end user, our colleagues, our partners, the planet and the globally connected society.
Finding the balance -between work and life, between challenges and success.
Failing fast - We learn from our mistakes and share our learnings to do better next time.

What we offer

An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.
An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe.
An open and impact-driven company culture that embraces creativity.
A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.

Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. We strongly believe that the principles of diversity and inclusion are strong drivers of progress, because complex challenges can only be tackled by bringing in a diverse set of perspectives. We are an equal-opportunity employer, we do not tolerate any discrimination against race, religion, gender identity, sexual orientation, disability, or any other status.

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We are looking forward to hearing from you!

Thank you for your interest in joining our dynamic team at Interprefy! Please complete the form below and ensure to upload relevant documents that are updated and translated into English. For any assistance, contact us at careers@interprefy.com.