Remote Support Technician (EMEA/LATAM)

Permanent employee, Full-time · Remote, Honduras, Romania, Mexico (Mexico City Time Zone), Serbia, South Africa, Bulgaria, Argentina, Macedonia, Ukraine, Remote, LATAM, Remote, EMEA

The team

At Interprefy, we connect the world through seamless multilingual communication. Our platform supports global events for organisations such as the White House, Google, UEFA and even astronauts on the ISS.

As part of the Operations and Client Delivery team, the Remote Support function sits at the intersection of customer experience and technology. This is a client facing role where you will support interpreters, speakers and attendees during live events, while also working behind the scenes to ensure the technical setup runs smoothly.

You will be a key point of contact during critical moments, ensuring every participant can engage without disruption. This requires professionalism, confidence and the ability to stay calm under pressure.

Working in a fully remote environment, you will collaborate with colleagues across multiple countries, gaining both technical expertise and global exposure.

The Role- key responsibilities

Client and Event Support

Act as a client facing technical support point during live multilingual events
Guide interpreters, speakers and attendees in a clear, confident and professional manner
Ensure a smooth and high quality experience for all participants

Technical Setup and Troubleshooting

Support the preparation and setup of event environments and platforms behind the scenes
Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups
Respond quickly in live environments and maintain control under pressure
Escalate issues when needed while maintaining ownership and clear communication

Global Collaboration

Work closely with Project Managers, Senior Technicians and global teams
Support events across different time zones and cultural contexts

Learning and Development

Build hands on experience with event technology, AV basics and internal tools
Progress from supporting smaller events to more complex setups
Participate in ongoing training and upskilling

Working Hours and Flexibility

Model 1: Monday to Friday with 8 hour shifts including a 1 hour break
Model 2: Tuesday to Thursday with 12 hour shifts including a 1 hour 45 minute break plus 4 hours on one weekend day
Shifts are scheduled weekly based on event demand

Key experiences and competencies

What We’re Looking For

Strong client facing skills with a professional and calm approach
Experience working in global or multicultural environments, ideally across time zones
Comfortable using digital tools such as Zoom, Teams or similar platforms
Tech confident, with the ability to quickly learn and navigate new technologies
Strong problem solving ability and quick thinking in live situations
Ability to work independently in a fast paced remote environment
English at B2 level or higher
Exposure to virtual, hybrid or onsite events is an advantage
Basic understanding of AV or conferencing setups is a big plus

Technical Requirements:

To ensure stable performance during live events, a reliable and well configured technical setup is essential.

Fixed Broadband connection only (no Mobile, Wi-Fi etc)
100 Mbps download / 20 Mbps upload minimum
Latency < 30 ms
Jitter < 10 ms
16 GB RAM minimum (32 GB preferred)
CPU: Intel i5 8th gen / Ryzen 5 3rd gen or better (benchmark ≥ 5,550)
Windows 10Pro + or macOS High Sierra+
Latest Chrome or Edge

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About us

Who We Are

At Interprefy, we help global businesses, institutions, NGOs, and even SMEs connect with audiences worldwide and enable truly multilingual conversations. Our powerful combination of cloud-based technology, AI-powered solutions, and world-class support makes it easy to add real-time language access to any hybrid, on-site, or in-person event.

Our Mission

We are on a mission to connect the world in their own language, ultimately aiming to remove all language barriers that stand in the way of successfully meeting globally. We partner with over 60 meeting platforms to bring our multilingual meeting expertise to their clients and work closely with leading Language Service Providers to source the right language talent for even the rarest language combinations.

Our global team has already supported over 50,000 multilingual meetings all over the world for a large range of clients, including the White House, UEFA, Google, or GlaxoSmithKline. Wherever people meet, we can interprefy their meeting - we've even connected an astronaut on the International Space Station ISS to a World Expo.

A fast-growing global team

We've rapidly grown from a small Zurich-based startup to a leading solutions provider in multilingual meetings since 2015. Today, we are a team of 100+ talents spread across six continents and 42 countries. At Interprefy, chances are high that you virtually travel the world in one day by connecting with colleagues on all continents - from Honduras all the way to Taiwan.

We are a remote-first company with an incredibly diverse team across cultures, languages, and backgrounds.

Our values

In the absence of physical offices, we rely heavily on values that underpin and guide the way we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow in our daily work.

Having impact - is a priority in everything we do.
Why not? - We are free to find the best and most sustainable way to get things done.
We care - about our customers, the end user, our colleagues, our partners, the planet and the globally connected society.
Finding the balance -between work and life, between challenges and success.
Failing fast - We learn from our mistakes and share our learnings to do better next time.

What we offer

An opportunity to make an impact at a mission-driven organization that facilitates world-changing conversations.
An international and multicultural work environment, where you will be working with an incredibly talented and diverse team spread across the globe.
An open and impact-driven company culture that embraces creativity.
A remote company setting that provides autonomy, flexibility, personal growth opportunities, and the right hardware you need upon joining Interprefy.

Our remote-first culture enables us to reach out to a broader workforce which contributes to a more diverse workforce. We strongly believe that the principles of diversity and inclusion are strong drivers of progress, because complex challenges can only be tackled by bringing in a diverse set of perspectives. We are an equal-opportunity employer, we do not tolerate any discrimination against race, religion, gender identity, sexual orientation, disability, or any other status.

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We are looking forward to hearing from you!

Thank you for your interest in joining our dynamic team at Interprefy! Please complete the form below and ensure to upload relevant documents that are updated and translated into English. For any assistance, contact us at careers@interprefy.com.